I upgraded online on Friday and have had texts and emails through from EE confirming the change in tariff. I arranged for the phone to be delivered to my local store but, I have had no contact from DPD and when I try to track the order with the XKO number I was given no results are returned.
@pauldellow A XKO number is a order number not a tracking number and you’ll not get a tracking number or contact from DPD as it’s a store delivery. The store will contact you when it’s ready for collection.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
If you have opted for delivery to an EE store when placing the order online, you’ll receive a DPD text to tell you when it’s going to arrive ready for you to collect.
To get the delivery and reference number looked into give us a call on 150, we will be able to check this for you 🙂
