Whatsapp images won't download

aohanlon
Investigator
Investigator

‎19-04-2021 10:16 PM

I recently upgraded to a Samsung s20 fe. I have noticed that none of my WhatsApp images are saving to gallery. I have checked all my WhatsApp settings to automatically download, media visibility etc and I have uninstalled and reinstalled WhatsApp but images will still not download and I have no option that says download. 

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8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎19-04-2021 10:44 PM

@aohanlon : See Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
aohanlon
Investigator
Investigator
In response to XRaySpeX

‎19-04-2021 10:53 PM

How do I switch off content lock. I can't send off via text, ee 150 are out of hours and 1818 require a credit card? 

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XRaySpeX
EE Community Star
EE Community Star
In response to aohanlon

‎19-04-2021 11:07 PM

Why can't you send 150 a text?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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aohanlon
Investigator
Investigator
In response to XRaySpeX

‎19-04-2021 11:10 PM

It only let's you text strict or moderate. Says you need to call to switch off 

 

"Sorry I didn't catch that. You currently have the Moderate Content lock applied.
If you would like to activate the Strict Content lock to restrict your internet access further, please reply YES to this message,
If you want to turn off content lock completely, please call 150"

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Northerner
EE Community Star
EE Community Star

‎20-04-2021 08:40 AM

Hi @aohanlon 

 

Are you on "albums" view in the Gallery?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Chris_B
EE Community Star
EE Community Star
In response to Northerner

‎20-04-2021 08:51 AM

@aohanlon  If it was working before the upgrade it should work now and content lock doesn’t change because you upgraded. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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aohanlon
Investigator
Investigator
In response to Chris_B

‎20-04-2021 10:24 AM

Yes it was working before the upgrade on my Samsung s8 but won't save to whatsapp images in gallery on my Samsung s20 fe. I've called 150 this morning to change my content lock to off. I've been told this may take 24 hours as it's still not saving. 

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aohanlon
Investigator
Investigator
In response to Northerner

‎20-04-2021 10:26 AM

Yes I'm on albums view. Nothing is saving from whatsapp. I've called 150 this morning and changed content lock to off but nothing saving yet. I will wait 24 hours. 

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