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Website wont let me confirm a puchase

pmcg86
Investigator
Investigator

Trying to purchase a Sim Only deal on the website isn't working. 

 

After entering my payment details i get redirected to the Visa Protection page which says it was has been successfully authorised. Usually from here the page would redirect and i can confirm my purchase. Instead, the EE homepage loads inside the Visa Protection panel and doesn't refresh the page. Tried 3 times on different devices.

 

All i want to do is make a simple transaction. Not getting off to a very good start EE!!!

11 REPLIES 11

I was using Chrome. I downloaded the new Internet Explorer and it has now worked.

James_B
EE Community Support Team

That's great @pmcg86

 

Thanks for letting us know. 🙂

 

James