Weak signal osprey at home

Wozza1 · ‎15-11-2020

Use at home for tablets and laptop but lose signal so drops internet short periods at a time . Two lights showing on osprey- how do I improve signal strength?

XRaySpeX · ‎15-11-2020

@Wozza1 : Have you checked your postcode in the Network Status Checker?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Wozza1 · ‎15-11-2020

Yes no issues
This has been ongoing issue since I moved in 12 months ago

Northerner · ‎15-11-2020

Hi @Wozza1

Have you tried moving the device to another location?

Or maybe upgrading to a device which uses an aerial?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Wozza1 · ‎15-11-2020

Hi thanks for speedy response
I live in ground floor flat and wherever I’ve tried still same strength 2 lights max
I go outside and it’s 3 -4 lights
Osprey uses shared data from my phone which is sim only so monthly cost quite low, I didn’t want to upgrade to £35 per month router plus phone.
Would WiFi repeater/extender do the trick?

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Weak signal osprey at home