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Weak signal osprey at home

Wozza1
Investigator
Investigator

Use at home for tablets and laptop but lose signal so drops internet short periods at a time . Two lights showing on osprey- how do I improve signal strength?

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

@Wozza1 : Have you checked your postcode in the Network Status Checker?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Yes no issues
This has been ongoing issue since I moved in 12 months ago
Northerner
EE Community Star
EE Community Star

Hi @Wozza1 

 

Have you tried moving the device to another location?

 

Or maybe upgrading to a device which uses an aerial?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Hi thanks for speedy response
I live in ground floor flat and wherever I’ve tried still same strength 2 lights max
I go outside and it’s 3 -4 lights
Osprey uses shared data from my phone which is sim only so monthly cost quite low, I didn’t want to upgrade to £35 per month router plus phone.
Would WiFi repeater/extender do the trick?