The EE Community

Replacement sim activation without old sim/phone

I’ve got my new sim but don’t have the old sim or handset what should I do? 

Contact EE 24/7 UK

Hi, Can somebody assist with contacting Ee 24/7? Many thanks, Henry

XKO number

Any help would be much appreciated. the “xko” order number I have been issued isn’t working. It keeps saying that it’s “timed out”, yet I’ve not used it. I cancelled my previous contract with o2 so dpd can’t contact me with a tracking number either. ...

Phone abroad

High ping and slow internet despite good download and upload speedtests

I have been with EE since Sep 2021 as a Mifi 4G mobile broadband customer. Over the years, there have been occassional service issues but since Sep 2024 i upgraded to the new 5G device on the suggestion of EE upgrade team citing that coverage is grea...

I likely know the answer but WAN IP over 5G?

I have a 5G device with SIM and want to know If I can get a full IPv4 WAN not CGNAT with inbound traffic to me can EE do this? Or is it a big no and is CGNAT only with this type of network?Thanks

the no upfront cost on braodband lie

ok so upgrade my present broadband package from essentials 36 to full fibre 150 essentials'. offered no upfront cost.  get email to confirm and it says £30 cost upfront.   WHY 

Hi I'm new to EE and have previously used powerline adapters for a garden room

Hi, I'm new to EE and my tplink av600 powerline adapters won't work in my garden log cabin, they previously did with sky, I think it is possibly because they are wpa2 and my new EE 7 router is wpa3. I don't want to spend on new wpa 3 powerline adapte...

Openreach fiber checker wrong

I've been trying to get full fiber for over a year and on the fiber checker it shows not available I live in a block of six flats and two of my neighbors have full fiber and all I get from openreach they need landlord permission can anyone help me wi...