Watch Upgrade

[BrendonH]

So when I was in the window of having to pay a fee to upgrade my watch plan your upgrade worked absolutely fine.

Now it's free for me to upgrade for past 2 days I'm getting the following below 

Tomorrow I'll be ringing up to cancel the watch account and getting the Bluetooth version only direct from Samsung. 

[Christopher_G]

Sorry to hear that, @BrendonH

Could you try this on another device or browser please, just to see if this problem follows?

Let me know what happens and I'll feed it back.

Thanks

[BrendonH]

Nope happening on multiple browsers and devices.

[Christopher_G]

OK thanks @BrendonH

[BrendonH]

Still not working.  even used Tor today to try it.

I'm ringing up now to cancel it.

[BrendonH]

Watch plan now cancelled.

My other 2 lines will be cancelled once I am able to. The frustration of the service from EE at the moment is ridiculous.

Excuse Number 1

EE are doing work on the upgrade section of the website which is due to be complete on 22/10/20

Excuse Number 2

The iPhone 12 has been announced that is why.

OK so explain to me why I am able to go to the upgrade page on my Sim Only contract to upgrade to a phone but when I try and upgrade my watch it doesn't work. But the watch upgrade page worked when I had to pay £30+ to upgrade early.

I am now buying the Bluetooth version from Samsung as there'll be no point in getting the 4G version when I still have a EE contract I no longer wish to keep.

[Christopher_G]

Sorry to hear that, @BrendonH

I don't know what the reason for the page not working for you, I was hoping the Customer Service team would be able to shed some light.

Were they not able to process the upgrade for you?

Chris

[BrendonH]

@Christopher_G  I am one of those people that like to do my business online. You have a facility to let people upgrade via their online account and that is what I tried to do.

I spoke to someone on chat before ringing 150 who gave me those stupid excuses of why it wasn't working but then couldn't explain why it would let me upgrade my sim only account to a phone. (I can tell you because you get more money out of me that way)

The online chat person said she could process the upgrade. I said well I spent 5 days of trying my time is precious and I shouldn't have to work to get an upgrade. She said lets see what deal I can give you then to keep you with us.

Her "deal" was the exact same price of the watch and plan is advertised for. I told her that was not a deal. So I spoke to 150. They cancelled the watch without even trying to keep me.

Like I sad the service has been poor. The signal here was down for over a week couple weeks back and I had to ring up to get some money returned. If service was down (and you knew it was it stated on the network checker) you should automatically refund people who live in that post code. The person then tried telling me it was because they were upgrading my mast to 5G. Which again is a load of rubbish. I live in the country my nearest city hasn't got 5G yet and it not planned to anytime soon. I wouldn't get 5G before them.

You just get stupid excuses from EE at the moment in the hope you would believe them and just go away and deal with it. I am not one of those people.

I will be purchasing the watch direct from Samsung in next few hours, but I won't bother with the 4G version.

I'll be hunting on a new network in next few months and see who has the best signal at my new property I'm purchasing which hopefully I'll be moving into just before xmas.

[Christopher_G]

That doesn't sound like the level of service we'd expect for you, @BrendonH.

I've sent you a private message to get some more information from you, if you'd like to discuss these problems further.

Chris

[rhinostrength]

i have been getting the same issue, on multipal browsers, devices and even different ISP, the issue must be trying to upgrade a watch as im trying to do the same but i want a tablet as my watch is hardly used amymore due to my job