Want to upgrade, but cannot upgrade until march - what is the fee going to be

[ED88A]

I need a new phone as my old one has finally died. I can't upgrade until March, so how do I work out what my upgrade fee will be if I technically break that contract early? Is it the entire remainder of that contract, or is it just the difference of like 6 weeks?

[BrendonH]

What date in March as you could be within 45 days which allows you to upgrade without a fee.

Log into your MyEE and go to the upgrades page it'll tell you when you can upgrade or how much if you want to upgrade now.

[ED88A]

No, that 45 days is supposed to be 45 days before the end of contract. My contract doesn't end until September. It says I cannot upgrade when I look at the upgrade portal.

[BrendonH]

You will need to call EE for the true figure then but its months remaining on the contract minus 20% VAT

[ED88A]

So the ENTIRE remainder of the contract, rather than just the little bit of extra time between now and March? That seems steep?

Additionally my previous plan was a sim-only, so this would be more like increasing the plan rather than a true upgrade so I'm not even sure why they're not letting me do it tbh.

[Leanne_T]

Afternoon @ED88A

Thanks for coming to the community. 

I would suggest giving us a call on 150 from an EE phone or 0800 079 8586 from any other phone, our Mobile Care team will be able to go through your options with you 🙂

Thanks. 

Leanne.

[BrendonH]

Yes the entire contract as you are breaking a contract to start a new one.

This is the same with all networks.

But if this plan is a sim only you should be able to upgrade to a phone after month 6. So give EE a call and see what is happening.

[ED88A]

I don't HAVE any other phone I can use, as we're in lockdown.

[James_B]

Hi @ED88A,

If you visit shop.ee.co.uk/upgrade you should see an invitation to chat with our upgrades team online.

Hope this helps.

James

[ED88A]

@James_B There is no option or link for chatting to the upgrades team online on that page, though...?