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17-07-2020 04:43 PM
I ordered a new phone from a partner of EE, Recieved the phone on Tuesday, still waiting for the sim card, now I cannot get or make calls because the new sim card (i havent got) has overidden my old sim card which no longer works.
17-07-2020 05:31 PM
Hi @gptgeoff
Welcome to the EE Community,
the sim card should of come with the phone if you havent got it with your packaging call freephone 0800 317 720 and a customer service advisor will be able to send you a replacement.
Thanks,
David.