Used a temporary non-EE SIM, now can’t get back on my contract sim

[RogerBreaker]

I am mid-contract with EE. We’ve just been away on holiday for 2wks, and as I knew EE was not available at our camp site I ordered a one month only sim from another operator. I had to install the profile from this operator. Now when I put my EE sim back into my phone I can’t get back onto EE. Do I just need to re-install the EE operator profile? And if so, where can I find it please? (iPhone 😎 Many thanks.

[XRaySpeX · Accepted solution]

Yes, you need to get the EE APN back on your phone. The simplest way would be to reboot the phone & the do a manual search of network operators for EE. Failing that look in EE APN Settings: Where to find them

[RogerBreaker]

Thank you. I tried this and managed to get EE, but no mobile internet. Stupidly, i had forgotten to remove the other operators 'Profile' from my iPhone settings. Once this was done during a quick EE online chat i was back on! Thanks again.

[Leanne_T]

Thanks for coming back and letting us know @RogerBreaker

Come back to the community anytime. 

Leanne.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.