Uprade via third party retailer - retaining number

jhcst · ‎27-01-2021

Hi, I have just upgraded my phone to a new 24-month contract, to stay with EE. I have organised this via a third party retailer - do i need to use the new sim that they send (that has a different phone number printed on it) or the old sim i already have? I definitely want to retain my number, which is why i have paid for an upgrade, but wasn't sure if the new sim would automatically change over? Thanks!

XRaySpeX · ‎27-01-2021

As long as it was an upgrade & not a new contract use the old SIM. A new SIM is sent just in case.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎27-01-2021

As long as it was an upgrade & not a new contract use the old SIM. A new SIM is sent just in case.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Uprade via third party retailer - retaining number