Some of our stores may be closed, but our local experts are still here for you.
We've adapted our services so you can still get the help you need, whether it's via bookable appointment, webchat or our superfast delivery service. We can even help set-up your device remotely.
In store is now on the phone
Some of our in-store staff are now able to answer your questions on the phone, expertly dealing with things you'd usually have gone in-store for. You can now book an appointment online and someone from your local store will call at an arranged time.
Our staff can help with;
- questions related to Covid-19
- payment and billing queries
- tech and app support specific
- advice on price plans and bundles
Unfortunately, our staff can't process purchases (like upgrades), or answer specific account queries (like cancellations or replacement SIMs).
Check if your local store has phone appointments available and book today >
Superfast no-contact deliveries with expert remote set-up
We've also adapted our Enjoy service to respect social distancing rules. It's the same superfast delivery, now with remote expert set-up over the phone.
You pick a day and time that suits you - then our experts will let you know when they're on their way and will drop your new device outside your door. If you're upgrading, you could get your new device the same day you order it.
Once you've got your new device, our expert will talk you through:
- Setting it up so you're ready to go straight away
- helping with transferring personal data from your old phone
- explaining new features and giving tailored guidance
You can find out more about Enjoy delivery on the EE Help pages or take a look at the video below.
