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Upgrading online

rebeccagoodhand
Explorer

‎23-11-2021 08:20 PM

My phone is broken and im trying to upgrade online but i am asked for a pin number which is sent by text. i cant use my phone as it is totally smashed and i dont have a nother number to call on. im not able to get to a shop, is there a way around this?

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2 REPLIES 2
mikeliuk
Ace Contributor
Ace Contributor

‎23-11-2021 08:40 PM - edited ‎23-11-2021 08:41 PM

Hi @rebeccagoodhand ,

 

You could borrow a mobile phone or mobile router unlocked for EE SIMs in order to retrieve such a text.

 

You wouldn't want there to be a method to circumvent this security measure as otherwise criminals would be able to sign you up to upgrades and other contracts without your consent, permission, or knowledge.

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Jon_K
Former EE Employee

‎24-11-2021 07:55 AM - edited ‎24-11-2021 07:55 AM

Hi @rebeccagoodhand.

 

If you're able to borrow a phone you could either put your SIM into it, or use it to give our Upgrades Team a call.

 

The pin is required for security reasons and there isn't a way around this.

 

Jon

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