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Community Activity
Ethernet devices working but not showing
Hi again I have a very odd problem.My EE smart hub with software revision above, on factory settings, works fine with all attached devices, wifi and ethernet, but fails to show most of the ethernet devices on the Hub Manager My network page. It list...
Discovery Plus Activation Issue
We've been with BT for many years and when renewing contract last month like many we were moved to EE. As well as Broadband we opted for Discovery Plus Premium. Tried to activate Discovery Plus after the Broadband went live, wouldn't work but was tol...
Resolved! Online upgrade area of website isn't working
Come on EE, sort yourself out. MyEE is telling me I'm ok to upgrade my phone, I go to the website and it says "Hey PAUL, you can upgrade now or add another plan to your account on 07.......", I pick the phone and plan I want, press "Add to Basket" an...
PAYG refund of credit when changing provider
I am transferring to a new provider, but retaining my old EE mobile number using a PAC code. Can I be refunded any remaining credit on my PAYG account?
Resolved! Reminders List?
Hi there, just moved over to EE TV from Sky so still getting to grips with the finer points of the interface. Under 'My TV' I can see which programmes I've set to record, but I can't see which programmes I've set reminders on. Is there a way to see...
Coverage in Wednesbury
Update: 10 April 2025 Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with th...
order xko
I have been trying to track my order but keep getting a timed out message. could you please inform me of the status of my order placed 7 apr 2025? Thank you [mod edit: removed personal details from the title of the community post]
duplicated action from button presses on the remote
Hi all,I have had an EE TV Box Pro (henceforth known as The Box) for a few weeks now and overall I am very pleased with how it works. I have set it up to receive via an aerial as that's the best option for my viewing habits.HOWEVER:I am already getti...
Installation pending forever with no ETA
Hi EE Community,I’m extremely frustrated with the lack of progress and poor communication around my broadband installation. Here’s a timeline of what’s happened so far:Ordered EE broadband on 25th Feb, with an installation date scheduled for 14th Mar...
Roam Inclusive Package
I have just received a message that my Roam Inclusive Extra package has been removed from my plan. I am in contract until November 2025 and as a frequent traveller use this regularly. No reduction in price but a large part of the reason I took ...
