Upgrading from sim only

[Peterbrowes]

Hi, I switched to a SIM only plan a few months ago.. and was told I could still upgrade to a new phone at anytime. I have tried upgrading through Caroline warehouse, as they have a better deal, but it keeps saying that I can't upgrade. And EE site it says I can only upgrade in July 2021!. Caroline warehouse said that I can start a new contract.. ? I am.thinking about switching to another network if I can't get the upgrade I want?

[Peterbrowes]

Hi, I switched to a SIM only plan a few months ago.. and was told I could still upgrade to a new phone at anytime. I have tried upgrading through Caroline warehouse, as they have a better deal, but it keeps saying that I can't upgrade. And EE site it says I can only upgrade in July 2021!. Caroline warehouse said that I can start a new contract.. ? I am.thinking about switching to another network if I can't get the upgrade I want?

[bristolian]

Hi @Peterbrowes and welcome!

There is some discrepancy in the guidance on this, but what minimum term of SIM only plan are you on? This is important - are you on a 30day plan, 12month or 24month? And what plan were you on before moving to SIM only?

Taking a 12month SIM only plan as an example, most customer service staff will advise that you can upgrade after 4months. But some of the T&C in EE's price guides appear to contradict this.

[Leanne_T]

Hi @Peterbrowes

Thanks for coming to the community.

If you get in touch with our Mobile Care team, they will be able to get this looked into for you.

Let us know how you get on.

Leanne.