Upgrades

Nic22
Explorer

‎01-05-2020 03:46 PM

EE sent me a text about upgrading my phone contract so I chose one which will save me a considerable amount of money and ordered the SIM card. EE texted to say I need to phone to complete the order but I can’t get through due to Ltd answering facilities at their end. Surely, as they initiated the upgrade, they can complete it for me? Anyone else had this?

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎03-05-2020 09:04 AM

Hi @Nic22

 

Thanks for coming to the community.

 

If we have asked for some further information you would need to give us a call if you haven't already 🙂

 

You can call us on 150 and our Mobile Care team will be happy to help.

 

Thanks.

 

Leanne.

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Nic22
Explorer
In response to Leanne_T

‎03-05-2020 11:32 AM

Trouble is, no one is answering!!!

Regards,
Nicola Williams
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Leanne_T
EE Community Support Team
In response to Nic22

‎03-05-2020 11:44 AM

Hi @Nic22

 

It may take a little longer to get through, we’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

 

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

 

Thanks.

 

Leanne.

 

 

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