As I was ready for an upgrade, I made an online order for a new phone. I then realised I had chosen the wrong phone and tried to cancel the order, however despite receiving a confirmation email I could find no record of my order online. I spoke to a member of the EE team who also told me that my order didn't exist. I decided to assume that order hadn't been processed and placed another upgrade order for the phone I wanted. I still can't find any record of the order and my account still gives me the option to upgrade. Will I now be charged for two phones or did neither order go through?
Please help!
