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Upgrade issue

danarm101
Explorer

‎16-08-2020 05:20 PM

Hi there,

 

I upgraded my handset and plan a few weeks ago. I was sent the new handset and accompanying new SIM card and registered this. However, on logging into the EE app it does not recognise that I am on a new plan and in fact when I try and see what plan I am on it produces an error. It also still shows my previous data allowance (4gb) rather than my new allowance (40gb). I have gone over my allowance because of this and been forced to buy additional data. Can someone help?

 

thanks,

Dan

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎16-08-2020 09:08 PM

@danarm101   Your going to have to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

‎17-08-2020 08:37 AM

Hi @danarm101,

 

That's great advice from @Chris_B. Our Customer Care Team will be happy to help with this.

 

James

0 Helpful