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Upgrade

Saliisaacs666
Visitor

I upgraded my phone yesterday and got a confirmation email to say it’s been confirmed and what address it’s getting delivered too, then I got a dodgy looking email to say there’s been a mismatch and I need to call them with me XKO number.

firstly. What is a xko number?

and secondly, would my order of gone through or can I cancel it as I don’t think I want to be with EE anymore as I’ve had nothing but issues this past year 

1 REPLY 1
James_B
EE Community Support Team

Hi @Saliisaacs666,

 

Welcome to the EE Community. 🙂

 

An XKO number is your order number. Please get in touch on the contact number provided in the email to check the status of your order.

 

Thanks

 

James