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the_b1ues
Investigator
Investigator

‎03-12-2021 06:04 PM

I upgraded my phone last week I still have yet to receive my phone or been contacted my phone regarding my contract.

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎03-12-2021 06:45 PM - edited ‎03-12-2021 06:45 PM

@the_b1ues  What device did you order ?  Model type including colour and storage size

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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the_b1ues
Investigator
Investigator
In response to Chris_B

‎03-12-2021 06:48 PM

128 Black Google pixel 6pro, got confirmation email but haven't heard anything since.

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Chris_B
EE Community Star
EE Community Star
In response to the_b1ues

‎03-12-2021 06:57 PM

@the_b1ues  You should of had this by now as this device is usually dispatched in a day or so.   I highly recommend you call customer services about this.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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the_b1ues
Investigator
Investigator
In response to Chris_B

‎03-12-2021 07:04 PM

I missed there call to verify my order they left a message asking me to email, which I have but I haven't got a reply. 

 

 

0 Helpful
Katie_B
EE Community Support Team
In response to the_b1ues

‎04-12-2021 08:05 AM

Hello @the_b1ues. 

 

Thanks for confirming. 

 

I have sent you a private message for more details. 

 

Speak soon, 

 

Katie 🙂

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