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Upgrade

Sykylash
Explorer

‎07-11-2021 11:13 PM

My contract is up on 31st November. I used to have the option to early upgrade but now says I am not eligible for upgrade at all.

 

If I text up to 150 all I get back is we are unable to process your request. 

 

No debt on the account 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎08-11-2021 06:25 AM - edited ‎08-11-2021 06:26 AM

Hi @Sykylash 

 

You will need to speak to EE CS direct about this issue on 150. There is no account access on these forums.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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