Upgrade

[richowls08]

I have the same issue as many others where every phone I go to for an upgrade says "There are no plans available for this device", and so far all I have read is that you have to call for your options, which I don't want to do as I want to browse through my options and pick which I like.

I don't want someone on the phone talking me through every single phone or plan.

Is there a problem with the website? As I have never had this problem before in the 12+ years I have been with EE?  

Thanks 

Rich

[Katie_B]

Hello @richowls08. 

Welcome to the community. 

What phone are you looking at when you see this message?

Speak soon, 

Katie 🙂

[richowls08]

Hello @Katie_B 

It seems to happen with every phone??

Thanks

Rich

[Katie_B]

Thanks for getting back to me @richowls08. 

Are you looking to process an early upgrade or standard upgrade?

Speak soon, 

Katie.

[richowls08]

Hi @Katie_B I have a few lines on my account and it happens on an early upgrade and on one that is going to be a standard upgrade next week, I just want to browse through my options so I can decide which phone & plan I want to upgrade to next week.

Thanks

Rich

[Katie_B]

Hi @richowls08. 

I completely understand, it's good to know what you could go for when your upgrade is due. 

I would recommend giving us a call and reporting this error. 

Katie 🙂