Upgrade

Tracyrobottom
Visitor

‎07-09-2021 11:41 PM

I upgraded on August 24th and am still waiting for my new handset. Still unable to track it so obvs not available despite a 7 to 10 day delivery guide. Now it won't allow me to upgrade again as no longer available so is there a way of teselecting?  Samsung a52 violet

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Northerner
EE Community Star
EE Community Star

‎08-09-2021 06:24 AM

Hi @Tracyrobottom 

 

You will need to speak to EE CS on 150 and ask them for your order number. This will allow you to use EE order tracking. 

 

You can also ask EE CS about your order.

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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