Upgrade

[robert471]

ee is sending offers that I can upgrade my phone but I can not do anything online and the assistants write that I can but nothing changes, it is probably easier to switch to another company as they treat the customer like this after 10 years

[Jon_K]

Hi @robert471.

Welcome to the EE Community.

What happens when you try to upgrade online?

Do you get an error message?

Are you due an upgrade?

Jon