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Upgrade

Dan7474
Explorer

‎21-04-2020 08:50 AM

Trying to get an upgrade and I get a first email saying order confirmed then a second later email

saying this - “Hi Thank you for placing your Upgrade order with EE. We hope to get your order fulfilled very soon, however there is a discrepancy between the Account and the order form. If you could please get the Account Holder give us a call on 0800 0790531, Our offices are open: • Monday - Saturday 8:00am- 6:30pm • Sunday - Closed Thanks for your patience. We are looking forward to speaking to you and getting you started with EE. EEwww.ee.co.uk” then your phone number Says office closed - unreal EE - sort it out. 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎21-04-2020 02:50 PM

Good Afternoon and welcome to the community @Dan7474. 

 

I would love to see if I can help further regarding your order, I have sent you a private message for more information. 

 

Speak soon, 

 

Katie 🙂

0 Helpful
Dan7474
Explorer
In response to Katie_B

‎21-04-2020 03:35 PM

Hi I’ve sorted this after I could finally get through on the number - it did take 10 times to get through though all the same. 

thanks for the reply.

0 Helpful
Katie_B
EE Community Support Team
In response to Dan7474

‎21-04-2020 03:36 PM

That's great to hear, thank you for letting me know @Dan7474.

 

Have a great day, 

 

Katie 🙂

0 Helpful