Upgrade

DC06
Investigator
Investigator

‎29-12-2019 02:07 PM

i ordered an upgrade on the 27th Dec online and haven’t received a confirmation email as yet. When I ordered it was showing out of stock and will be dispatched within 7 days. I have no reference number to check tracking. Do I just wait? 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎29-12-2019 02:09 PM

@DC06   Try calling customer services about it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Christopher_G
EE Community Support Team

‎30-12-2019 08:41 AM

Hi @DC06

 

Welcome to the community. 🙂

 

Have you had any messages through about your order yet?


Chris

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DC06
Investigator
Investigator
In response to Christopher_G

‎31-12-2019 08:56 AM

No email confirmation from EE as yet, I did go onto EE chat yesterday and my order is there but they have no phones in stock.

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Christopher_G
EE Community Support Team
In response to DC06

‎31-12-2019 09:03 AM

OK, it's reassuring to know the order is there, @DC06

 

As soon as the stock comes in, it'll be sent out to you.

 

Thanks for your patience so far.


Chris

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