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10-12-2019 06:31 PM
How can I exchange a unopened upgraded iPhone XR to iPhone 11 that I bought online
Solved! See the answer below or view the solution in context.
10-12-2019 06:35 PM
As you ordered online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. Call EE to cancel it & then re-order what you want.
10-12-2019 06:35 PM
As you ordered online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. Call EE to cancel it & then re-order what you want.
10-12-2019 07:54 PM
10-12-2019 07:57 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance.
11-12-2019 09:01 AM
Hi there @JoannaAldred
Thanks for coming to the community.
You can also fill out our EE Return webform, save the form and email this back to us.
Full information can be found on our How can I return a device bought within the last 14 days.
Leanne 🙂