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JoannaAldred
Explorer

‎10-12-2019 06:31 PM

How can I exchange a unopened upgraded iPhone XR to iPhone 11 that I bought online 

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎10-12-2019 06:35 PM

As you ordered  online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. Call EE to cancel it & then re-order what you want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎10-12-2019 06:35 PM

As you ordered  online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. Call EE to cancel it & then re-order what you want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JoannaAldred
Explorer
In response to XRaySpeX

‎10-12-2019 07:54 PM

Thank you 😊

Sent from my iPhone
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XRaySpeX
EE Community Star
EE Community Star
In response to JoannaAldred

‎10-12-2019 07:57 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎11-12-2019 09:01 AM

Hi there @JoannaAldred

 

Thanks for coming to the community.

 

You can also fill out our EE Return webform, save the form and email this back to us.

 

Full information can be found on our How can I return a device bought within the last 14 days.

 

Leanne 🙂

 

 

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