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Upgrade

Jenlev89
Explorer

‎19-12-2021 07:55 PM

I have been trying all day to upgrade. Says i am eligible, lets me choose the phone and plan, then just freezes and will not let me continue. I was hoping to get the phone before christmas. Is this just me or a site fault??

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎20-12-2021 07:54 AM

Hi @Jenlev89


Welcome to the community.


Could you try ordering on a different device or browser please?

 

Chris

0 Helpful
Jenlev89
Explorer
In response to Christopher_G

‎20-12-2021 03:22 PM

HI,

I tried via desktop, laptop and mobile and no luck. I managed to speak to someone and by 10pm they ordered it for me.

Thanks

Get Outlook for Android
0 Helpful
Leanne_T
EE Community Support Team
In response to Jenlev89

‎20-12-2021 03:24 PM

Hi @Jenlev89

 

Thanks for coming back and letting us know 🙂

 

Glad you got your upgrade ordered.

 

Leanne.

0 Helpful