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Upgrade

Jess-123
Investigator
Investigator

How long do EE take to dispatch an upgrade phone it’s been 3 days now I’ve still not had an email from them, I’m getting impatient now😢

10 REPLIES 10
BrendonH
Community Hero
Community Hero

What phone? Size? Colour?


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Chris_B
EE Community Star
EE Community Star

@Jess-123   Have you had a confirmation email about your order? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

iPhone 12pro not sure on size and graphite in colour 

No I haven’t 

Not sure on size? You ordered it. It will help determine when you may get your phone.

 

iPhones are in high demand and in short supply.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Chris_B
EE Community Star
EE Community Star

@Jess-123   Looks like your order didn’t go through then.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

128gb in size, they had the one i wanted on stock just don’t know what the delay is 

My order have gone through as i spoke to them they said it can take upto 7 days to deliver but if it’s in stock and I’ve paid nearly £7 delivery surely it would be here before 7 days😔

Even Apple are stating about 2 weeks for your variant and color.

 

So 7 days is not late yet.

 

The phone comes straight from Apple to you.

 

If they don't have it in stock they can't ship it.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below