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Upgrade to January Sale SIM only but showing incorrect details.

Dragon_
Skilled Contributor
Skilled Contributor

‎16-01-2021 01:26 AM

Hi

I have just finished my contract after purchasing my Huawei Mate 20 Pro.

I'm happy with my phone and don't need to upgrade that right now. I selected 120GB data, unlimited text messages, unlimited minutes, 24 month plan.

After a short while I received the welcome text message on my phone.

But checking the MyEE page on the website it'd showing as 60GB with a full payment of £45 for 23rd Jan..

So I'm wondering if I have done something wrong or...

 

Also, is there still an online chat available?

 

Thanks for your help

 

Tracy 

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎16-01-2021 10:06 AM

Hello @Dragon_. 

 

Thanks for coming to the community. 

 

When did you process this change?

 

Online chat can be found on our get in touch page. 

 

Katie 🙂