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Upgrade pay monthly

Smitje
Explorer

Hi,

    I completed the upgrade online yesterday, and have received a mail saying thank you for your order etc. However I have not received any delivery information, and the app still has the item in my basket. I did try several times yesterday, so the item in my basket may be an aborted attempt. My question is. If I have received the "thank you for your order" mail, is that proof that my order has gone through?

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @Smitje,

 

Welcome to the EE Community. 🙂

 

Yes, that email is confirmation that we have received your order.

 

You'll receive a text message from DPD with tracking details once your delivery slot has been confirmed.

 

Thanks

 

James