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Upgrade not showing free ds

Harry91
Explorer

‎26-11-2020 11:18 PM

Hi, 

I have upgraded however my email is not showing the free ds? 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎26-11-2020 11:38 PM

@Harry91  It will not as it’s not part of the contract it’s a free gift  and don’t you mean Nintendo switch? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jon_K
Former EE Employee

‎27-11-2020 09:28 AM

Hi @Harry91.

 

Welcome to the community.

 

Are you referring to the Nintendo Switch?

 

If you've taken out an eligible plan, your free gift will be delivered between 15-45 days after you receive your phone.

 

Jon

0 Helpful
Harry91
Explorer
In response to Jon_K

‎28-11-2020 09:11 AM

Thankyou 

 

do I need to do anything or will it be automatically sent? 

thanks for your help 🙂 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Harry91

‎28-11-2020 10:50 AM

No, you don't need to do anything @Harry91

 

We'll send you a text when it is on the way. 🙂

 

James

0 Helpful