Upgrade my phone

[HollyParrott22]

I upgraded my phone on the 18/02/2021. Upfront cost was £50 this wasnt taken from my bank account. I then go to track my order and it says sorry we cannot help you. What do I do? 
i also have an email saying thank you for your order we will sort this for you now 

[Chris_B]

@HollyParrott22   You need to call customer services about this.  Usually payment is taken within a few minutes.  

[HollyParrott22]

Thank you. What is EE’s number?
This has never happened to me before

Holly

Get Outlook for iOS

[Leanne_T]

Hi there @HollyParrott22

Thanks for coming here 🙂

Was the phone in stock when you placed the order? 

You can give us a call on 150 from an EE Phone or 0800 079 8586 from any other phone, the team will be happy to help you with your order. 

Thanks 🙂

Leanne.

[HollyParrott22 · Accepted solution]

I’ve now sorted this issue. Thank you 

[Leanne_T]

Thanks for coming back and letting me know @HollyParrott22

Have a lovely weekend 🙂

Leanne.