Upgrade delivery

Profile closed
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‎12-08-2020 04:20 PM

so I ordered my upgrade yesterday and got a text saying dpd would deliver today. I chose my hour time slot and ive had nothing. The tracking keeps saying its on its way to the depot. I've spoke to dpd and they have just said to check with the sender as the tracking hasn't changed since early hours of this morning 

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6 REPLIES 6
Jon_K
Former EE Employee

‎12-08-2020 06:02 PM

Hi @Profile closed.

 

Welcome to the community.

 

Has your one hour time slot passed?

 

Do you have a link in the text from DPD that allows you to change your delivery?

 

Jon

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Profile closed
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In response to Jon_K

‎12-08-2020 06:13 PM

Yes I think I do. Would you advice changing it to tomorrow 

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Jon_K
Former EE Employee
In response to Profile closed

‎12-08-2020 06:22 PM

Thanks @Profile closed.

 

Does it allow you to alter the delivery time/date?

 

Does it show as a failed delivery, or not yet attempted?

 

Jon

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Profile closed
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In response to Jon_K

‎12-08-2020 07:02 PM

Its let me change the delivery to tomorrow but its just saying your delivery is on its way to our depot.

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Katie_B
EE Community Support Team
In response to Profile closed

‎13-08-2020 08:15 AM

Hello @Profile closed. 

 

Has this updated this morning with further delivery information?

 

Katie 🙂

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Profile closed
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In response to Katie_B

‎13-08-2020 07:55 PM

Phone arrived this morning so all sorted 

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