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Tinkerbell261
Explorer

‎10-09-2021 09:01 PM

I placed an upgrade yesterday afternoon through the online chat but I haven't received an email. I've checked my inbox and spam folder but nothing 

0 Helpful
3 REPLIES 3
Christopher_B
EE Employee

‎11-09-2021 08:46 AM

Hi @Tinkerbell261

 

Welcome to the EE Community.

 

I hope you're well and having a nice weekend.

 

The email can take a little while to come through, is it still not there this morning?

 

Thanks 

 

Chris

0 Helpful
Tinkerbell261
Explorer
In response to Christopher_B

‎11-09-2021 08:54 AM

Still no email

0 Helpful
Christopher_B
EE Employee
In response to Tinkerbell261

‎11-09-2021 08:57 AM

Thanks for checking @Tinkerbell261

 

The best thing to do is have a chat with our customer care team. They'll be able to look into this and ensure everything is processing as expected. 

 

Thanks 

 

Chris