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Clairey2
Investigator
Investigator

‎19-07-2020 06:22 PM

Hi I applied to upgrade on Friday 17th and received an email to confirm my order, however I haven’t had any update since and am unable to track my order online. How can I resolve this?

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎20-07-2020 09:18 AM

Hi @Clairey2


Welcome to the community and thanks for ordering. 🙂

 

What did you order? Please include the colour and memory size, if applicable. 

 

Thanks 🙂

 

Chris

0 Helpful
Clairey2
Investigator
Investigator
In response to Christopher_G

‎20-07-2020 12:49 PM

Colour purple

Sent from my iPad
0 Helpful
Christopher_G
EE Community Support Team
In response to Clairey2

‎20-07-2020 12:53 PM

What is the make and model, @Clairey2?

 

I'll check our stock levels.


Chris

0 Helpful
Clairey2
Investigator
Investigator
In response to Christopher_G

‎20-07-2020 01:23 PM

It's an iPhone 11 64gb purple.Thanks Sent from my Samsung Galaxy smartphone.
0 Helpful
Christopher_G
EE Community Support Team
In response to Clairey2

‎20-07-2020 01:33 PM - edited ‎20-07-2020 01:33 PM

Thanks @Clairey2

 

That phone is in stock and expected to be delivered within one working day.

 

If you haven't heard anything, it may be worth speaking to our Mobile Care team to check the order.

 

Chris

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