I have upgraded to a new contract and, as part of the upgrade, I am trading in my old phone. I received my new phone last Fri after upgrading on the Thurs, but I am yet to receive the prepaid envelope to send my old handset in. I am a little concerned as I have read that if EE do not receive my old phone after 14 days, I will have to pay the full cost for my new handset as the trade in will be considered void.
@Robin1982 until EE send you the returns package I wouldn’t be concerned at all on the simple fact is you cannot just return the device yourself with out the return package. This package will have a unique code that would be relevant to you so EE know who sent the device back. You could try call customer services to chase this up.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
