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03-03-2020 08:55 AM
Placed an order on Friday for an upgrade and received and email and xko reference number. I have since tried to track the order but am unable to with these details and I have no idea about the status of the order.
Has anyone else had similar issues or is there a way to track with these details?
03-03-2020 10:45 AM
@anthonyk The XKO number is just an order number not a tracking number. Once a device is allocated to you you’ll receive a tracking number.
03-03-2020 10:57 AM
If the item is in stock and states dispatch within a week, should the device have been allocated already?
03-03-2020 01:15 PM
Good Afternoon @anthonyk.
The device will be allocated the day before delivery.
Once dispatched you will receive text message notification with full delivery information.
Katie 🙂