Upgrade Order

anthonyk
Explorer

‎03-03-2020 08:55 AM

Placed an order on Friday for an upgrade and received and email and xko reference number. I have since tried to track the order but am unable to with these details and I have no idea about the status of the order.

 

Has anyone else had similar issues or is there a way to track with these details?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎03-03-2020 10:45 AM

@anthonyk   The XKO number is just an order number not a tracking number.  Once a device is allocated to you you’ll receive a tracking number. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
anthonyk
Explorer
In response to Chris_B

‎03-03-2020 10:57 AM

If the item is in stock and states dispatch within a week, should the device have been allocated already?

0 Helpful
Katie_B
EE Community Support Team

‎03-03-2020 01:15 PM

Good Afternoon @anthonyk. 

 

The device will be allocated the day before delivery. 

 

Once dispatched you will receive text message notification with full delivery information.

 

Katie 🙂