Upgrade Delivery

Bowen1
Visitor

‎13-11-2018 10:33 PM

I phoned EE on 02/11/18 to order an upgrade which was approved but I didn’t receive a confirmation email and don’t know when it will arrive. I can’t find confirmation of my order in the app or logging in on the EE website. 

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3 REPLIES 3
Katie_B
EE Community Support Team

‎14-11-2018 08:32 AM

Good Morning @Bowen1.

 

Welcome to the community. 

 

What handset did you order?

 

Did the upgrades team provided any timescales as to when the phone will be dispatched?

 

Katie 🙂

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ChelleFarrelly1
Contributor
Contributor
In response to Katie_B

‎14-11-2018 11:14 AM

Hi Katie 

 

I've ordered the Huawei p20 and still waiting for a delivery email also. Can you help me please

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Katie_B
EE Community Support Team

‎14-11-2018 11:20 AM

Hi @ChelleFarrelly1.

 

Welcome to the community. 

 

I have responded in the other thread 🙂

 

Katie

 

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