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Unlocking

Jones17
Explorer

‎28-09-2021 09:09 AM

Hi I need my phone unlocked  I am wait for it to get unlocked  and sill nuthink

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎28-09-2021 10:49 AM

HI @Jones17

 

Thanks for coming to the community. 

 

Have you contacted our Mobile Care team or completed the unlocking form to get your phone unlocked? 

 

How long ago did you request this? 

 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-09-2021 01:08 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

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0 Helpful