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22-10-2021 03:07 PM
EE failed to unlock my phone twice. Each time I rang to get it sorted they said okay wait another 10 days. 20 days later and it’s still not sorted. I’ve had to pay £30 to a service to get it done, even though EE should have done it for free.
22-10-2021 04:27 PM
Hello @Otis01.
Thanks for coming to the community and flagging this with us.
Did our unlock team advise you why there was a delay in unlocking your device the first time?
Speak soon,
Katie 🙂
