I had previously unlocked my phone that I had got from EE directly on a pay monthly contract. I had been able to add a second esim to my phone with no issues.
This morning I went to add a new esim and the ability for me to add a second carriers eSim has now gone and it will only allow a EE eSim. I had also upgrade to Android 12 recently.
I would assume it was somehow a software setting but I can not find anything to resolve this.
How do I go about resolving this? I am outside of the UK so contacting 150 is not really possible without racking up a massive phone bill.
Try calling CS on the Freephone no. in my sig. over Skype. It should be free.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
@nabobalis Is the physical Sim slot still unlocked ? Because if it is then the device is still unlocked because you can not have one unlocked without the other being unlocked.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
@nabobalis So the phone is unlocked. EE can not do anything about the eSim as that’s a Google feature of the device and once a device is unlocked it’s well unlocked and that includes duel sim phones on both sim slots even if one is an eSim.
When trying to set up the esim is there a EE sim in the device ? If there is that’s why it’s trying to set up the eSim for EE.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
