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Unlock ee phone

cmullin
Visitor

‎18-10-2021 07:34 AM

Hi, getting desperate now! Just upgraded from Apple 11 to 13. Been with ee contract throughout, tried everything to unlock! The 11 so my husband can use it Website says it doesn’t recognise phone number or IMER,??? ee chat says the same and never gets back to me with solution and sat on phone to 0800 number for ages last night and got cut off! Please help 😊

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎18-10-2021 08:23 AM

@cmullin  On the device go to settings>general>about and Scroll down to network provider lock.  If it says No Sim Restrictions then the device is already unlocked as all iPhones are automatically unlocked after 17 months of ownership

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎18-10-2021 11:05 AM

@cmullin : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Palvinderkalsi
Visitor
In response to XRaySpeX

‎19-10-2021 12:03 AM

Am.  Block.  To.  Call. 150

James_B
EE Community Manager
EE Community Manager
In response to Palvinderkalsi

‎19-10-2021 08:16 AM

Hi @Palvinderkalsi,

 

Welcome to the EE Community. 🙂

 

How can we help today?

 

James

0 Helpful