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UPGRADE REFERENCE 200705-000315.

STEVEROGERSVIDE
Investigator
Investigator

Booked 2 upgrades on sunday but had no contact 

5 REPLIES 5
Jon_K
Former EE Employee

Hi @STEVEROGERSVIDE.

 

Welcome to the community.

 

Did you get a confirmation email for you orders?

 

Jon

I got this


Hello,

Thank you for buying from the EE Business Shop. We have your order and it's with our Digital Team for processing. Your order reference is: XXXXXX-XXXXXX.

If we need to talk to you for any reason, we'll call you within the next working day. Please note it's likely our number will be withheld – so please answer.



RECEIVING YOUR ORDER


When we deliver your order to you, you'll need to sign it – and show a valid photo ID:

                •    Your passport or your photo driving licence
                •    National identity card
                •    Police identity card
                •    Military identity card
                •    Registered disabled card



CONTACTING US ABOUT YOUR ORDER?


If you want to get in touch with us, please head to the EE Business website and chat online. Please quote your order reference so we can help you.

Thanks

[Mod edit: Please don't post personal information on the public board, thanks!]

Thanks @STEVEROGERSVIDE.

 

I'd recommend getting in touch with our Business Team if you haven't had any communication from DPD yet.

 

DPD will text you when your order is out for delivery.

 

Jon

How do I do this please ?
Can't get through on the phone 

Kind regards

[Mod edit: Please do not post personal information in this public forum. Thanks]

James_B
EE Community Support Team

Hi @STEVEROGERSVIDE,

 

Please see ee.co.uk/business/small/help/contact-us/get-in-touch/ for help with contacting our business team.

 

Thanks

 

James