you’ll have to manually enter the IMEI number of the device you want to unlock. You still put your phone number in the form though. Or if you sold it locked and the purchaser knows this you can ask them to call customer services themselves so they can make the request. It’s free for you to make the request but it’ll cost them £8.99 as the device is 2nd hand.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
