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UNLOCK EE

Tabatha
Investigator
Investigator

‎23-07-2021 01:09 PM

Hi...I have just upgraded, want to seel the old phone and the buyer has asked me to get it unlocked from EE, how do I do that please?

0 Helpful
3 REPLIES 3
Tabatha
Investigator
Investigator

‎23-07-2021 01:10 PM

Sorry fast fingers SELL the old phone!

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Tabatha

‎23-07-2021 01:17 PM - edited ‎23-07-2021 02:41 PM

@Tabatha  You can do that by filling out the unlocking request via your online account 

 

please read THIS 

 

you’ll have to manually enter the IMEI number of the device you want to unlock.  You still put your phone number in the form though.   Or if you sold it locked and the purchaser knows this you can ask them to call customer services themselves so they can make the request.   It’s free for you to make the request but it’ll cost them £8.99 as the device is 2nd hand.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Tabatha
Investigator
Investigator
In response to Chris_B

‎23-07-2021 01:23 PM

Great thanks so much, I will do that now.

0 Helpful