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Trying to upgrade online

Thehawthorns1
Explorer

‎22-08-2020 08:03 AM

Trying to upgrade online and carnt get past the my shop screen 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎22-08-2020 08:43 AM

Hello @Thehawthorns1. 

 

Welcome to the EE Community. 

 

Are you able to try another browser?

 

Do you get an error message?

 

Katie 🙂

0 Helpful
Thehawthorns1
Explorer
In response to Katie_B

‎22-08-2020 08:53 AM

Tried other browsers still the same no error message just keep going back to my shop page when I click on upgrade options 

0 Helpful
Katie_B
EE Community Support Team
In response to Thehawthorns1

‎22-08-2020 10:30 AM

Thanks for getting back to me @Thehawthorns1. 

 

I would recommend getting in touch with our customer care team who can look into this further. 

 

Katie 🙂

0 Helpful