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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2971 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16180 Views
  • 51 replies
  • 65 Helpful

Upgrade

HiProbably a silly question, but when I'm upgrading online it's ordering me a new sim card. I dont need this as I haven't changed my phone, so my old sim is sitting in there just nicely. I take it I can just leave it where it is and my upgrade will d...

Ee

It used to have a symbol on my phone saying that I'm helping EE and there use my information to help improve the network  but its disappeared  !

UPGRADE no confirmation plan changed

I have recently upgraded my phone and pre ordered the galaxy note 20 Ultra, The first order(even though I changed my address online) Did not go threw properly due to incorrect address. I have I have phone earlier today to ask about the upgrade and wa...

Nintendo Switch online not working on 4G hotspot

I have a 4GEE hub that I recently bought and internet has been somewhat variable, but otherwise working. However, when I try to use Nintendo online for multiplayer games, I get a network connection error 2618-0516. Can I solve this issue for the 4GEE...

beredos by Investigator
  • 1678 Views
  • 5 replies
  • 0 Helpful

Order sent to shop instead of home delivery

I ordered new phone (upgrade) via phone and received order confirmation. I requested this to be delivered to my home but have received text message saying it will be ready to collect from the shop from today. I have no idea what shop, there is more t...

Ds1000 by Investigator
  • 439 Views
  • 1 replies
  • 0 Helpful

Change mid contract to an alternative EE broadband package

I want to change my broadband from landline to a 4g WiFi router because our WiFi is so poor given where we live but we are mid contract. Can we do this? The 4g WiFi router will be more expensive but I need decent speeds now I’m WFH.

JoCo1 by Investigator
  • 808 Views
  • 2 replies
  • 0 Helpful

New sim with new number for an iPhone6

A new iPhone6 to replace one of my family group on Virgin Mobile does not pick up the Virgin G4 signal. I would like to use an EE payg sim instead but the EE registration does not work with family groups. It seems only to allow me to replace my own n...

How do I restore voicemail

I need to recover a voicemail I deleted. If I go to phone, voicemail I should get a list there but all I get is “call voicemail”. Any ideas? 

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Kamikaze by Explorer
  • 2338 Views
  • 3 replies
  • 0 Helpful