Trouble buying add ins

[LD18]

Anyone else having trouble with buying add ons

ive been trying to buy data for the past few days and it’s saying this page is experiencing technical issues. 

[Leanne_T]

Hi @LD18

Welcome to the community. 

Can you purchase data if you visit add-on.ee.co.uk, when not connected to WiFi? 

Speak soon 🙂

Leanne.

[EE_lad]

The problem i had was that there is an addon advertised (even now) as 3GB for 7 days at £6 BUT  it is actually only 1GB for £10

Almost a scam

[EE_lad]

I uploaded a proof picture for this but somehow is lost!

[Leanne_T]

Thanks @EE_lad

Is this add-on showing available when you log into your My EE account? 

Thanks 🙂

Leanne.

[EE_lad]

Yes it is and still does today.  See the list is fiction  What has been added is 1GB for £10 but I was refunded £4 after I contacted.  The chooses another and Active addons are just false

Todays screenshot

[EE_lad]

Still cant see the screenshot 🙄

[Leanne_T]

This will need to be approved before this can be viewed @EE_lad

Have you spoken to our Mobile Care team? 

They will be able to get this looked into for you. 

Leanne.

[EE_lad]

Yes I spoke to someone regarding the anomaly, but the detail as shown advertised persists.

It makes no sense to me why this should be.  Even the "Active" pack is listed incorrectly.  I was told the packs have all been changed and that I should log out and back in, but this changed nothing.

You are advertising incorrect information and need to sort things.  I would suggest that your website is not the most robust out there and constantly gives misleading information (I'm on Pay as you go) but I cant get a better deal on any pay monthly set up given I've been receiving booster packs for over 3 years.  There's nothing to match it

[Leanne_T]

Hi @EE_lad

Thanks for coming back to me. 

Have you tried deleting the app and reinstalling this?

Do you get the same details if you log into your My EE account online?

Leanne.